Reducing complexity and
boosting performance
This is STEP’s daily challenge.

Wherever there is high potential for rapid operational efficiency gains,
Step delivers a powerful combination of proprietary technologies and outsourced services.

Healthcare

Finance

Retail

Industry

Utilities

Other Sectors

Hospitality

Government

With SCOOP, the supply chain of hospital facilities becomes more efficient.

How can hospitals effectively control the distribution of consumable products to departments and achieve significant cost savings? With SCOOP, we delivered a unified platform capable of managing orders, approval workflows, and spending budgets across multiple healthcare facilities—designed and implemented with a fully customized approach tailored to the client’s needs.

66,000 m² and 57,000 Healthcare Assets Managed with DARMA in the Healthcare Sector

An Italian hospital facility adopted DARMA to inventory and classify assets based on healthcare risk. The solution enables the physical and functional mapping of spaces and systems, ensuring effective management of 66,000 m² and tracking of over 57,000 assets.

With SCOOP Towards Efficient, Sustainable, and Compliant Banking Logistics

Optimize logistics and supply management to support the branches of a banking group, ensuring efficiency, sustainability, and regulatory compliance. With SCOOP, we developed an integrated solution that combines a proprietary IT platform with a centralized logistics hub, capable of managing supplies, standardizing processes, and supporting the operations of branches and financial advisors across Europe. The project led to improved service quality, cost reduction, and the adoption of sustainable practices, contributing to the client’s ESG objectives.

SCOOP Digitalizes Regional Requests in the Insurance Sector

The goal of the European insurance group was to centralize the management of regional requests in order to improve control and increase operational efficiency. With SCOOP, we configured a platform integrated with the company's systems, capable of fully managing orders, monitoring activities in real time, and analyzing performance. The project led to increased efficiency, reduced operational costs, and greater transparency in processes between headquarters and local agencies.

SCOOP enhances supply control for the territorial agent network

The objective of the European online bank was to enable regional agents to place orders independently, while ensuring budget control and consistency in brand identity. With SCOOP, we introduced a digital platform for order management, equipped with advanced functionalities for expense tracking, controlled procurement, and brand governance. The project led to increased operational efficiency, stronger agent loyalty, and precise control over costs and corporate image.

BRAINSIGHT Transforms Risk Management in Banking

Our client, a major financial institution, aimed to enhance data support and boost the productivity of data users within the risk assessment and management area. With BRAINSIGHT, we developed a new 4+ TB Data Lake and introduced “Business Islands” — logically and dynamically segregated data environments — to support cross-departmental evaluation and decision-making processes.

470,000 m² and Over 25,000 Tickets Annually Managed with DARMA in the Insurance Sector

A national insurance company chose DARMA to digitalize its facility management processes. The modular platform handles ticketing, space, and system management, enabling the tracking of 150,000 pieces of equipment and the efficient monitoring of 470,000 m², with over 25,000 tickets managed each year.

RED: A Single Document Engine for Clients and Contracts

A leading European banking institution needed to streamline document composition across both on-demand and bulk workflows, ensuring greater control and standardization. The entire document architecture was redesigned and centralized on the RED platform. The result: fewer templates, faster updates, reduced operational costs, and always-compliant content.

RED: A Single Platform for Insurance Documentation

A leading Italian insurance company chose RED to replace fragmented document composition systems across entities and business lines. Centralizing processes on the platform simplified the application architecture, consolidated internal expertise, and reduced operational costs.

RED: Document Accessibility Without Impacting Banking Templates

A European banking institution adopted RED, integrated with the PAM system, to ensure document accessibility without modifying existing templates. Thanks to a parametric approach, regulatory compliance was achieved within the expected timeframe and at a contained cost.

Simplifying DORA Compliance and Third Party Risk with CYBER-HUB

To prepare for the DORA regulation, a financial institution automated its third-party risk management (TPRM) using CYBER-HUB. The solution centralized TPRM processes and automated the Information Register, reducing both errors and operational workload. The 2024 dry run confirmed full compliance, paving the way for a Group-wide rollout of the project in 2025.

Security Posture Under Control with CYBER-HUB

To strengthen its threat detection and response capabilities, an Italian credit institution adopted CYBER-HUB solutions, combining active and passive scanning technologies with a managed security service. The solution provided a comprehensive and integrated view of the IT perimeter, enhancing operational resilience and reducing risk in a complex environment.

90,000 m² and Over 5,000 Maintenance Interventions Managed with DARMA in the Retail Sector

An international eyewear company adopted DARMA to optimize plant maintenance across its Italian logistics facilities. The customized solution covers 5 sites, manages over 3,500 machines, and has enabled the monitoring and scheduling of more than 5,000 maintenance interventions.

BRAINSIGHT Modernizes Data Pipelines in Large-Scale Retail

The objective of the company operating in the large-scale retail sector was to overcome the structural limitations and high costs of the existing data platform, in order to accelerate the development of data-driven functionalities. With BRAINSIGHT, we carried out the migration to a new proprietary platform based on a modern, modular, and flexible architecture for data management. The project resulted in cost reduction, increased autonomy for internal teams, and faster implementation of new analytical solutions.

22 Operational Sites, 1,200 Buildings, and 15,000 Maintenance Tasks Managed with DARMA

A major utility company chose the DARMA platform to maintain the registry of its real estate assets and oversee property and facility management activities. The implemented solution consolidates and organizes all building files, streamlines space management with over 5,000 workstations, and fully automates maintenance ticketing processes.

Over 1,600 Retail Locations Managed with DARMA in the Utilities Sector

An international ICT group with operations in Italy and Brazil chose DARMA to digitalize asset management and support extraordinary operations. The solution enables master data control, space management, and coordination of rebranding activities, covering over 1,600 retail locations, 100 buildings, and more than 2,000 extraordinary interventions completed.

Management of 4,000 Retail Locations with DARMA in the Oil & Gas Sector

A leading company in the Oil & Gas sector adopted DARMA to centralize the management of advertising materials across its retail network. The platform enables logistical, administrative, and fiscal monitoring of approximately 4,000 retail locations, ensuring operational efficiency and full regulatory compliance.

475 Buildings, 1.8 Million m², and Over 240,000 Assets Managed with DARMA in the Airport Sector

A major airport operator adopted the Digital Twin module of the DARMA platform to digitalize its plant and infrastructure assets. The solution integrates with over 10 corporate systems and provides a unified, interactive view of assets, accessible also via mobile. Today, DARMA supports more than 100 operational processes, with 475 buildings, 40,000 zones, 17,000 rooms, and 125,000 digitized cables.

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    Optimizing to compete: A global vision of processes

    The growth of Business Process Outsourcing is driven by a variety of factors — first and foremost, the need to reduce and control costs, improve customer experience, digitize economic transactions, keep pace with rapidly evolving regulations, and address increasing cyber risks.

    Outsourcing of non-core processes in the Financial Institutions sector, when entrusted to a qualified partner, allows companies to focus on their core business while relying on a solid and reliable management of supporting activities. For the partner, whose business is built around these processes, the goal is to maximize efficiency and performance, for example through the governance and advanced management of data, making it more accessible and valuable for business decision-making and performance control.

    Bruno Salzano
    Group CCO Finance Step

    A single technology and service platform can help reengineer logistics and procurement processes through outsourcing, reduce costs, and improve the user experience in a hospital.

    Paolo Giacomo Faina
    CCO Healthcare Step

    Outsourcing real estate and facility management services allows organizations with networks of operational properties to access specialized teams and advanced technology platforms. This approach enhances service efficiency, optimizes all real estate-related costs, and strengthens activity control and monitoring. The result is a leaner, more transparent, and cost-effective management model that frees up internal resources to focus on core business activities.

    Giacomo Tomezzoli
    CINO Step

    In the context of document composition, outsourcing a complex and time-consuming process to specialized partners is a strategic choice for companies. Collaborating with providers capable of delivering technologically reliable and tailored solutions allows organizations to improve operational efficiency, reduce risks, and ensure the strength of customer interactions.

    Carlo Giacomelli
    Sales Marketing Director BeyonDoc

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